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Frequently Asked Questions
Before contacting us, please review our most commonly asked questions and answers below
FAQ
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Do you ship worldwide?
Yes, we offer worldwide shipping.
How much does shipping cost?
 Shipping charges apply to all international countries.
Will I receive a confirmation when I place my order?
Yes, you will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information. If you provide your mobile number at checkout, then you may also receive SMS text updates.
Can I cancel my order?
Orders can be canceled so long as the order has not been shipped. If you want to cancel your order please contact our support team immediately after purchase. There is no guarantee that we can cancel your order after that timeframe as we start processing orders immediately.
If I order multiple items, do they come in the same package?
Depending on the products ordered, typically, multiple items come in separate packages because we try to provide the fastest shipping time possible and at times we ship from multiple warehouse locations.
Do I need to pay customs on my order?
Orders received from within the US (and most of Canada) do not need to pay any customs fees.
However for all other international orders, please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties may be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).